Refund & Cancellation Policy

This Refund & Cancellation Policy explains how RR Code Solutions handles cancellations and refunds for ready-made source code, digital products, software, websites, Telegram bots, Telegram Mini Apps, custom development, installation, deployment, hosting, maintenance and other digital services.

1. Business Information

2. Ready-Made Source Code and Digital Products

Before purchasing a ready-made source-code product or other digital product, customers should review the product description, screenshots, listed features, technical requirements, compatibility information, documentation and applicable license terms.

Once source code or another digital product has been delivered, provided through a download link, made available in a customer account, or otherwise made accessible to the customer, the purchase is generally non-refundable because the digital material may have been copied or retained.

3. Duplicate Purchases or Duplicate Payments

If a customer accidentally purchases or pays for the same product or service more than once, the customer should contact us as soon as possible. After verifying the duplicate transaction, RR Code Solutions may approve a refund for the duplicate amount where appropriate.

4. Defective or Materially Undelivered Digital Product

If a purchased digital product is materially different from its advertised description or cannot reasonably be delivered as promised, the customer should contact us with the order details and a clear description of the issue.

Depending on the circumstances, RR Code Solutions may provide a correction, replacement, reasonable technical assistance, account credit, or refund where appropriate.

5. Custom Development Services

Custom development requires time and resources specifically allocated to a customer's requirements. Once development work has started, payments are generally non-refundable for work already completed or resources already committed.

If a customer requests cancellation after development has started, RR Code Solutions may assess the amount of work completed, third-party costs, project commitments and the agreed project terms before deciding whether any amount can be refunded.

6. Project Deposits and Advance Payments

Where an advance payment or project deposit is required, it may be used to reserve development time and begin project work. Once work or other project commitments have commenced, the advance payment may be non-refundable to the extent that it covers work performed, resources committed or costs incurred.

7. Installation and Deployment Services

Installation, configuration, server setup, migration, domain, SSL, deployment and similar technical services that have already been performed are generally non-refundable.

If a service has not yet started, cancellation may be considered, subject to any third-party costs or other commitments already incurred.

8. Hosting and Maintenance Services

Hosting and maintenance fees may cover a defined service period and resources reserved for the customer. Refund eligibility depends on the applicable plan, service period and whether the service has started.

Third-party infrastructure, server, domain, SSL, API or other charges that have already been incurred may not be refundable.

9. Third-Party and Payment Processing Charges

Where permitted by applicable law and the relevant payment-provider rules, non-recoverable third-party costs may be taken into account when determining an approved refund. These may include payment processing, currency-conversion, hosting, domain, API, software-license or infrastructure charges.

10. Cancellation Before Work Starts

A cancellation request made before a project or service has started may be considered on a case-by-case basis. Any refund will depend on whether resources were reserved, third-party costs were incurred, or other project commitments were made.

11. Refunds Are Not Available for Change of Mind After Delivery

A customer generally cannot request a refund solely because they changed their mind after receiving a digital product, source code, credentials, files or completed digital service, subject to any rights that cannot legally be excluded.

12. How to Request a Refund or Cancellation

Send your request through our official Telegram support channel @RRCodeSolutions or email support@rrcodesolutions.com. Please include:

• Order, invoice or transaction ID.
• Name and account email used for the purchase, where applicable.
• Date and amount of payment.
• Product or service purchased.
• Reason for the cancellation or refund request.
• Relevant screenshots, error details or other supporting information, if applicable.

13. Review and Verification Process

We may review the order, payment, project status and relevant technical information before deciding a refund request. For technical complaints, we may request additional information or access to a test environment where reasonably necessary to verify the reported issue.

14. Refund Processing

If a refund is approved, it will normally be initiated through the original payment method where technically possible. The time required for the amount to appear in the customer's account may depend on the payment provider, bank or financial institution.

15. Fraud, Abuse and Misuse

Refunds will not normally be approved for fraudulent transactions, unauthorized redistribution, source-code resale or redistribution, license violations, intentional misuse, payment abuse, or attempts to obtain a product or service and retain or distribute it after receiving a refund.

16. Chargebacks and Payment Disputes

Customers are encouraged to contact RR Code Solutions first so that we can investigate and resolve genuine payment or service issues. A customer should not use a chargeback process to obtain a refund while retaining a delivered digital product or service.

RR Code Solutions reserves the right to provide relevant order, delivery, communication and transaction records to a payment provider or financial institution when responding to a legitimate payment dispute, chargeback or fraud investigation.

17. No Guaranteed Refund for Service Delays

Development timelines can depend on project requirements, customer feedback, third-party services, hosting providers, API availability and other technical factors. A delay does not automatically create a right to a refund. Where a delay occurs, we will work with the customer to address the issue and agree on a reasonable path forward.

18. Policy Changes

RR Code Solutions may update this Refund & Cancellation Policy from time to time to reflect changes in services, business practices or applicable requirements. The version published on this page will show the latest update date.

19. Applicable Rights

Nothing in this policy is intended to remove or restrict any consumer right, remedy or protection that cannot legally be excluded or limited under applicable law.

20. Contact Us

For refund, cancellation or payment-related questions, contact RR Code Solutions using the details below:

Please review this policy before purchasing a digital product or engaging RR Code Solutions for a development service.